Frequently Asked Questions

WHAT ARE THE DELIVERY COSTS AND TIMELINES?

We offer the following shipping methods:

  • Standard delivery (20AED): receive your order at your home or business address within 2-3 business days*
  • Same-day delivery (Al Ain only, 25AED): receive your order at your home or business address within the same day. Available every day except Friday for orders placed before 3pm.
  • Pickup locations (for prepaid orders only, 15AED): pick up your order at a designated pickup location within 2-3 business days.

We offer FREE standard delivery on all merchandise orders of 250 AED and over.

Gold beauty pass members get FREE delivery on all orders, no minimum purchase required.

Please note that all cash on delivery orders will be charged a fee of 20 AED.

*Please note there are remote locations within UAE that will have longer delivery times, which are dependent on our delivery provider.

WHERE IS MY ORDER?

Impatient to receive your new order? Good news! You will receive an email to inform you once your order has been prepared and/or shipped.

You can track the progress of your order anytime in the “My Orders” section of your account. 

We are also available on WhatsApp!

HELP! I CAN’T LOG INTO MY ACCOUNT

If this is your first time logging into our new website, you will need to reset your password for security reasons.

Click the “forgot my password” link on the sign-in page, you will be asked to fill in your email address, and you will immediately receive a link to reset your password by email.

In case you have not received the email, please check your spam or junk folder. The email will be titled “Your key to a world of Beauty,” and the reset password link is active for 30 minutes.

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