Canceling Orders:

A client can choose to cancel their order if the order has not been shipped yet. Otherwise, the customer should make a request to return the selected product through mailing request at support@wolfly.ae Within 24 hours of placing the order

 

Returning Orders:

The customer can return a product after receiving within 7 days. But they must send a return request to the seller and wait for the approval. Send your returning request at support@wolfly.ae or Call 800Wolfly

Returning orders will be entertained if:

  • You can return a product if it is not a part of the non-returnable list and if you have received:

     a) An incorrect product (if the product is unused, in original unbroken packaging, and includes all tags).

     b) A damaged / defective product (For electronics, open products will be accepted if different from description or picture displayed).

     c) If you have changed your mind or placed a wrong order, we will only accept a return under certain conditions:

    • The items are in its original retail packaging (Sealed/Closed Box) and are not damaged or tampered in any condition. The seal of the item needs to be in an intact condition.
    • For Clothing & other fashion products, the product needs to be in original packaging and have all the original tags.
    •  For all other products, returns are accepted if the product is in the unbroken original packaging, including all accessories.

    A refund will be issued into your wallet or credit card, post-inspection at our end.

  • Refunds will be made back to the payment solution used initially by the customer minus any shipping cost if applicable.
  • Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card. 

    Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with
    For more information refer to our return policy or call us at 800Wolfly in the UAE

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